{"id":2532,"date":"2016-08-24T10:00:21","date_gmt":"2016-08-24T01:00:21","guid":{"rendered":"https:\/\/webbu.jp\/?p=2532"},"modified":"2026-01-22T14:52:30","modified_gmt":"2026-01-22T05:52:30","slug":"customer-journey","status":"publish","type":"post","link":"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532","title":{"rendered":"\u3069\u3046\u4f5c\u308b\uff1f\u3069\u3046\u4f7f\u3046\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc"},"content":{"rendered":"<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f5c\u6210\u65b9\u6cd5\u3068\u6d3b\u7528\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4f5c\u6210\u306e\u65b9\u6cd5\u304c\u308f\u304b\u3089\u306a\u3044\u3001\u4f5c\u6210\u3057\u305f\u3051\u3069\u6d3b\u7528\u3067\u304d\u3066\u3044\u306a\u3044\u3001\u3068\u3044\u3046\u65b9\u306f\u305c\u3072\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f7f\u3063\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u767a\u898b\u3059\u308b\u65b9\u6cd5\u306a\u3069\u3082\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><!--more--><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">\u76ee\u6b21<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%81%A8%E3%81%AF%EF%BC%9F\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%83%9E%E3%83%83%E3%83%97%E3%81%AE%E4%BE%8B\" 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href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#1%E3%83%9A%E3%83%AB%E3%82%BD%E3%83%8A%E8%A8%AD%E5%AE%9A\" >(1)\u30da\u30eb\u30bd\u30ca\u8a2d\u5b9a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#2%E3%83%95%E3%82%A7%E3%83%BC%E3%82%BA%E8%A8%AD%E5%AE%9A\" >(2)\u30d5\u30a7\u30fc\u30ba\u8a2d\u5b9a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#3%E5%A0%B4%E6%89%80%EF%BC%8F%E3%83%81%E3%83%A3%E3%83%8D%E3%83%AB%EF%BC%8F%E3%82%BF%E3%83%83%E3%83%81%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" >(3)\u5834\u6240\uff0f\u30c1\u30e3\u30cd\u30eb\uff0f\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#4%E8%A1%8C%E5%8B%95%E8%90%BD%E3%81%A8%E3%81%97%E8%BE%BC%E3%81%BF\" >(4)\u884c\u52d5\u843d\u3068\u3057\u8fbc\u307f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#5%E6%80%9D%E8%80%83%E8%90%BD%E3%81%A8%E3%81%97%E8%BE%BC%E3%81%BF_6%E5%BF%83%E6%83%85%E8%90%BD%E3%81%A8%E3%81%97%E8%BE%BC%E3%81%BF\" >(5)\u601d\u8003\u843d\u3068\u3057\u8fbc\u307f \n(6)\u5fc3\u60c5\u843d\u3068\u3057\u8fbc\u307f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#7%E8%AA%B2%E9%A1%8C%E3%81%AE%E6%8A%BD%E5%87%BA\" >(7)\u8ab2\u984c\u306e\u62bd\u51fa<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%81%AE%E6%B4%BB%E7%94%A8%E6%96%B9%E6%B3%95\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6d3b\u7528\u65b9\u6cd5<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#%E3%83%9C%E3%83%88%E3%83%AB%E3%83%8D%E3%83%83%E3%82%AF%E3%81%AE%E7%99%BA%E8%A6%8B%E3%81%AB%E6%B4%BB%E7%94%A8\" >\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306e\u767a\u898b\u306b\u6d3b\u7528<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#%E5%90%84%E3%83%95%E3%82%A7%E3%83%BC%E3%82%BA%E3%80%81%E3%82%BF%E3%83%83%E3%83%81%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88%E3%81%94%E3%81%A8%E3%81%AE%E3%80%8CKPI%E3%80%8D\" >\u5404\u30d5\u30a7\u30fc\u30ba\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3054\u3068\u306e\u300cKPI\u300d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#%E5%81%B6%E7%99%BA%E6%80%A7%E3%81%AE%E5%BC%B7%E3%81%84%E3%80%8C%E8%A1%8C%E5%8B%95%E3%80%8D\" >\u5076\u767a\u6027\u306e\u5f37\u3044\u300c\u884c\u52d5\u300d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#%E3%81%82%E3%81%84%E3%81%BE%E3%81%84%E3%81%95%E3%81%AE%E6%AE%8B%E3%82%8B%E3%80%8C%E6%80%9D%E8%80%83%E3%80%8D\" 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href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#%E8%A7%A3%E6%B1%BA%E7%AD%96%E9%9B%A3%E6%98%93%E5%BA%A6%E3%81%AE%E7%9B%AE%E5%AE%89\" >\u89e3\u6c7a\u7b56\u96e3\u6613\u5ea6\u306e\u76ee\u5b89<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.medix-inc.co.jp\/webbu\/customer-journey-2532\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u300e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u300f\u3068\u306f\u3001<strong>\u9867\u5ba2\uff08\u30ab\u30b9\u30bf\u30de\u30fc\uff09\u304c\u3001\u3042\u308b\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u305f\u3069\u308b\u9053\u306e\u308a\uff08\u30b8\u30e3\u30fc\u30cb\u30fc\uff09<\/strong>\u306e\u3053\u3068\u3067\u3059\u3002<u><a href=\"http:\/\/btob.medix-inc.co.jp\/index.html\">\u203b<\/a><\/u><u><a href=\"http:\/\/btob.medix-inc.co.jp\/index.html\">BtoB<\/a><\/u><u><a href=\"http:\/\/btob.medix-inc.co.jp\/index.html\">\u4f01\u696d\u5411\u3051\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u306f\u3053\u3061\u3089<\/a><\/u><\/p>\n<p>\u3053\u308c\u30921\u679a\u306e\u30b7\u30fc\u30c8\u3067\u53ef\u8996\u5316\u3057\u305f\u3082\u306e\u304c\u3001<span style=\"color: #ff0000;\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/strong><\/span>\u3068\u547c\u3070\u308c\u308b\u4e0b\u56f3\u306e\u3088\u3046\u306a\u30b7\u30fc\u30c8\u3067\u3059\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%83%9E%E3%83%83%E3%83%97%E3%81%AE%E4%BE%8B\"><\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4f8b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_01.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2533\" src=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_01-620x429.png\" alt=\"customerjourney_01\" width=\"620\" height=\"429\" srcset=\"https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_01-620x429.png 620w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_01-200x138.png 200w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_01-1024x709.png 1024w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_01-521x361.png 521w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_01.png 1040w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/a><\/p>\n<p>\u9867\u5ba2\u304c\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u3059\u308b\u6d41\u308c\u3092\u3001<strong>\u300c\u3044\u3064\u300d\u300c\u3069\u3053\u3067\u300d\u300c\u4f55\u3092\u300d\u300c\u3069\u306e\u3088\u3046\u306b\u4f53\u9a13\u300d\u3057\u3066\u305d\u3053\u306b\u5230\u308b\u306e\u304b\u3092\u6642\u7cfb\u5217\u306b\u4e26\u3079\u3001\u3055\u3089\u306b\u3001\u305d\u306e\u6642\u3005\u306e\u9867\u5ba2\u304c\u300c\u4f55\u3092\u8003\u3048\u300d\u300c\u3069\u3046\u611f\u3058\u305f\u304b\u300d\u3092\u52a0\u3048\u307e\u3059\u3002<\/strong><\/p>\n<ul>\n<li>\u3044\u3064\u3000\u3000\u3000\u3000\u3000\u3000\uff1d\u3000\u30d5\u30a7\u30fc\u30ba<\/li>\n<li>\u3069\u3053\u3067\u3000\u3000\u3000\u3000\u3000\uff1d\u3000\u5834\u6240\u30fb\u30c1\u30e3\u30cd\u30eb<\/li>\n<li>\u4f55\u3092\u3000\u3000\u3000\u3000\u3000\u3000\uff1d\u3000\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/li>\n<li>\u3069\u306e\u3088\u3046\u306b\u4f53\u9a13\u3000\uff1d\u3000\u884c\u52d5<\/li>\n<li>\u4f55\u3092\u8003\u3048\u3000\u3000\u3000\u3000\uff1d\u3000\u601d\u8003<\/li>\n<li>\u3069\u3046\u611f\u3058\u305f\u304b\u3000\u3000\uff1d\u3000\u5fc3\u60c5<\/li>\n<\/ul>\n<p>\u3053\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u3001\u30dd\u30a4\u30f3\u30c8\u3054\u3068\u306eKPI\u306a\u3069\u3092\u91cd\u306d\u3066\u898b\u308b\u3068\u3001\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u3069\u306e\u90e8\u5206\u306b\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u304c\u3042\u308b\u304b\uff1f<\/li>\n<li>\u3069\u3053\u3092\u5f37\u5316\u3059\u308c\u3070\u696d\u7e3e\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u304c\u56f3\u308c\u308b\u306e\u304b\uff1f<\/li>\n<li>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u6b63\u3057\u3044\u306e\u304b\uff1f<\/li>\n<li>\u9867\u5ba2\u306e\u601d\u8003\u3068\u6226\u7565\u306f\u30de\u30c3\u30c1\u3057\u3066\u3044\u305f\u306e\u304b\uff1f<\/li>\n<\/ul>\n<p>\u73fe\u72b6\u628a\u63e1\u306e\u305f\u3081\u306e\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u305f\u3089\u3001\u4e0a\u8a18\u306e\u3088\u3046\u306a\u8ab2\u984c\u767a\u898b\u306e\u4f5c\u696d\u3092\u884c\u3044\u3001\u4eca\u5f8c\u3001\u7406\u60f3\u3068\u3059\u308b\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3001\u3068\u3044\u3046\u6d3b\u7528\u306e\u4ed5\u65b9\u3092\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><a href=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_02.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2534\" src=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_02-620x298.png\" alt=\"customerjourney_02\" width=\"620\" height=\"298\" srcset=\"https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_02-620x298.png 620w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_02-200x96.png 200w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_02-751x361.png 751w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_02.png 855w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/a><\/p>\n<p>\u81ea\u793e\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306b\u6e21\u308b\u5185\u5bb9\u3067\u3059\u306e\u3067\u3001<strong>1\u30bb\u30af\u30b7\u30e7\u30f3\u306e1\u62c5\u5f53\u8005\u304c\u4f5c\u6210\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u8907\u6570\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u304b\u3089\u4f55\u4eba\u304b\u304c\u96c6\u307e\u3063\u3066\u4f5c\u6210\u3059\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u6b21\u306e\u9805\u3067\u306f\u3001\u3053\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u65b9\u6cd5\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%83%9E%E3%83%83%E3%83%97%E3%81%AE%E4%BD%9C%E3%82%8A%E6%96%B9\"><\/span><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4f5c\u308a\u65b9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u30de\u30c3\u30d7\u4f5c\u6210\u3067\u6700\u3082\u5927\u5207\u306a\u3053\u3068\u306f\u3001<strong>\u4f01\u696d\u8996\u70b9\u3067\u306f\u306a\u304f\u9867\u5ba2\u8996\u70b9\u3067\u4f5c\u6210\u3059\u308b<\/strong>\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u4f01\u696d\u8996\u70b9\u3067\u306f\u3001\u9867\u5ba2\u306e\u52d5\u304d\u3084\u601d\u8003\u3092\u3001\u3064\u3044\u81ea\u793e\u3084\u62c5\u5f53\u8005\u306e\u90fd\u5408\u304c\u826f\u3044\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u3066\u3057\u307e\u3044\u3001\u3042\u307e\u308a\u610f\u5473\u304c\u306a\u3044\u3082\u306e\u306b\u4ed5\u4e0a\u304c\u3063\u3066\u3057\u307e\u3046\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u30fb\u30d2\u30a2\u30ea\u30f3\u30b0\u30c7\u30fc\u30bf\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u5bc4\u305b\u3089\u308c\u305f\u9867\u5ba2\u306e\u58f0\u306a\u3069\u3092\u30d9\u30fc\u30b9\u306b\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30c7\u30fc\u30bf\u304c\u306a\u3044\u5834\u5408\u306f\u3001\u9867\u5ba2\u306b\u8fd1\u3044\u4eba\u7269\u50cf\u3092\u793e\u5185\u30b9\u30bf\u30c3\u30d5\u304b\u3089\u63a2\u3057\u3066\u3001\u4eee\u60f3\u30d2\u30a2\u30ea\u30f3\u30b0\u3092\u5b9f\u65bd\u3059\u308b\u65b9\u6cd5\u3067\u3082\u826f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u4f5c\u6210\u306e\u624b\u9806\u306f\u4e0b\u306e\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u9806\u5e8f\u306f\u3053\u306e\u9650\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\uff08\uff11\uff09\u30da\u30eb\u30bd\u30ca\u8a2d\u5b9a\u3001\uff08\uff12\uff09\u30d5\u30a7\u30fc\u30ba\u8a2d\u5b9a\u306f\u3001\u5148\u306b\u4f5c\u6210\u3057\u306a\u3044\u3068\u305d\u306e\u5148\u304c\u8003\u3048\u306b\u304f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u30da\u30eb\u30bd\u30ca\u8a2d\u5b9a<\/li>\n<li>\u30d5\u30a7\u30fc\u30ba\u8a2d\u5b9a<\/li>\n<li>\u5834\u6240\uff0f\u30c1\u30e3\u30cd\u30eb\uff0f\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/li>\n<li>\u884c\u52d5\u843d\u3068\u3057\u8fbc\u307f<\/li>\n<li>\u601d\u8003\u843d\u3068\u3057\u8fbc\u307f<\/li>\n<li>\u5fc3\u60c5\u843d\u3068\u3057\u8fbc\u307f<\/li>\n<li>\u8ab2\u984c\u306e\u62bd\u51fa<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"%E7%89%B9%E3%81%AB%E6%B0%97%E3%82%92%E3%81%A4%E3%81%91%E3%81%9F%E3%81%84%E4%BA%8B%E9%A0%85\"><\/span>\u7279\u306b\u6c17\u3092\u3064\u3051\u305f\u3044\u4e8b\u9805<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>\u30da\u30eb\u30bd\u30ca\u306f\u3072\u3068\u308a\u3092\u5177\u4f53\u7684\u306b\u8a2d\u5b9a\u3059\u308b\uff1a\u62bd\u8c61\u7684\u306a\u50cf\u3060\u3068\u53ce\u62fe\u304c\u3064\u304b\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u73fe\u72b6\u3068\u7406\u60f3\u3092\u30b4\u30c1\u30e3\u6df7\u305c\u306b\u3057\u306a\u3044\uff1a\u591a\u304f\u306e\u5834\u5408\u3053\u308c\u3067\u4f5c\u6210\u304c\u884c\u304d\u8a70\u307e\u308a\u307e\u3059\u3002<\/li>\n<li>\u3072\u3068\u308a\u3067\u4f5c\u6210\u3057\u306a\u3044\uff1a\u62c5\u5f53\u8005\u90fd\u5408\u3067\u4f5c\u6210\u3057\u304c\u3061\u3067\u3059\u3002\u4f55\u4eba\u304b\u3067\u30d6\u30ec\u30b9\u30c8\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<li>\u6700\u521d\u304b\u3089\u30d1\u30fc\u30d5\u30a7\u30af\u30c8\u3092\u76ee\u6307\u3055\u306a\u3044\uff1a\u9806\u6b21\u7cbe\u5ea6\u3092\u4e0a\u3052\u3066\u3044\u3051\u3070\u826f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"1%E3%83%9A%E3%83%AB%E3%82%BD%E3%83%8A%E8%A8%AD%E5%AE%9A\"><\/span>(1)\u30da\u30eb\u30bd\u30ca\u8a2d\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u9867\u5ba2\u306e\u30da\u30eb\u30bd\u30ca\u3054\u3068\u306b\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c\u30e1\u30a4\u30f3\u9867\u5ba2\u5c64\uff1dA\u300d\u300c\u30b5\u30d6\u9867\u5ba2\u5c64\uff1dB\u300d\u300c\u6226\u7565\u9867\u5ba2\u5c64\uff1dC\u300d\u306a\u3069\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u96c6\u8a08\u7d50\u679c\u304b\u3089\u30af\u30ed\u30b9\u5c5e\u6027\u3067\u30dc\u30ea\u30e5\u30fc\u30e0\u306e\u591a\u3044\u5185\u5bb9\u3001\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u3092\u53c2\u8003\u306b\u3057\u3066\u3001\u305d\u308c\u305e\u308c\u306e\u5c64\u3092\u4ee3\u8868\u3059\u308b\u3072\u3068\u308a\u306e\u30da\u30eb\u30bd\u30ca\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u30da\u30eb\u30bd\u30ca\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u306f\u3053\u3061\u3089\u306e\u8a18\u4e8b\u306b\u8a73\u3057\u304f\u8a18\u8f09\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"v6l2EkrKO9\"><p><a href=\"https:\/\/medix-inc.co.jp\/webbu\/btob-persona-2847\">\u52b9\u679c\u7684\u306a\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u306a\u304c\u308bBtoB\u306e\u30da\u30eb\u30bd\u30ca\u4f5c\u6210\u65b9\u6cd5\u3068\u306f\uff1f<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;\u52b9\u679c\u7684\u306a\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u306a\u304c\u308bBtoB\u306e\u30da\u30eb\u30bd\u30ca\u4f5c\u6210\u65b9\u6cd5\u3068\u306f\uff1f&#8221; &#8212; \u30a6\u30a7\u30d6\u90e8\" src=\"https:\/\/medix-inc.co.jp\/webbu\/btob-persona-2847\/embed#?secret=qP6tNQZ6E5#?secret=v6l2EkrKO9\" data-secret=\"v6l2EkrKO9\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<h4><span class=\"ez-toc-section\" id=\"2%E3%83%95%E3%82%A7%E3%83%BC%E3%82%BA%E8%A8%AD%E5%AE%9A\"><\/span>(2)\u30d5\u30a7\u30fc\u30ba\u8a2d\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>AIDMA\u3084AISAS\u306a\u3069\u3092\u30d9\u30fc\u30b9\u3068\u3057\u3066\u81ea\u793e\u4e8b\u696d\u306b\u5373\u3057\u305f\u30d5\u30a7\u30fc\u30ba\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30b5\u30f3\u30d7\u30eb\u3067\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u958b\u59cb\u307e\u3067\u306e\u30de\u30c3\u30d7\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u5bfe\u8c61\u5546\u6750\u306b\u3088\u3063\u3066\u306f\u5229\u7528\u5f8c\u306e\u30ea\u30d4\u30fc\u30c8\u3001\u60c5\u5831\u306e\u62e1\u6563\u3068\u3044\u3063\u305f\u30d5\u30a7\u30fc\u30ba\u307e\u3067\u542b\u3081\u305f\u65b9\u304c\u826f\u3044\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_03.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2535\" src=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_03-620x116.png\" alt=\"customerjourney_03\" width=\"620\" height=\"116\" srcset=\"https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_03-620x116.png 620w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_03-200x37.png 200w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_03-1024x191.png 1024w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_03-774x144.png 774w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_03.png 1040w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"3%E5%A0%B4%E6%89%80%EF%BC%8F%E3%83%81%E3%83%A3%E3%83%8D%E3%83%AB%EF%BC%8F%E3%82%BF%E3%83%83%E3%83%81%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>(3)\u5834\u6240\uff0f\u30c1\u30e3\u30cd\u30eb\uff0f\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u5fe0\u5b9f\u306b\u8a2d\u5b9a\u306b\u3057\u305f\u3044\u3068\u3053\u308d\u3067\u3059\u3002<\/p>\n<p>\u5e83\u544a\u3084Web\u30b5\u30a4\u30c8\u306e\u5b9f\u8cea\u7684\u306a\u8ca2\u732e\u5ea6\u3092\u77e5\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u6d3b\u7528\u306b\u304a\u3044\u3066\u3001\u6700\u3082\u308f\u304b\u308a\u3084\u3059\u304f\u3001\u304b\u3064\u52b9\u679c\u306b\u3064\u306a\u304c\u308a\u3084\u3059\u3044\u6210\u679c\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_04.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2536\" src=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_04-620x85.png\" alt=\"customerjourney_04\" width=\"620\" height=\"85\" srcset=\"https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_04-620x85.png 620w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_04-200x27.png 200w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_04-1024x140.png 1024w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_04-774x106.png 774w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_04.png 1040w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"4%E8%A1%8C%E5%8B%95%E8%90%BD%E3%81%A8%E3%81%97%E8%BE%BC%E3%81%BF\"><\/span>(4)\u884c\u52d5\u843d\u3068\u3057\u8fbc\u307f<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u9867\u5ba2\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u3069\u3093\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3057\u3066\u3044\u308b\u306e\u304b\uff1f\u304c\u57fa\u672c\u3068\u306a\u308a\u307e\u3059\u304c\u3001\u305d\u306e\u5468\u8fba\u3067\u3069\u3046\u3044\u3063\u305f\u884c\u52d5\u3092\u3057\u3066\u3044\u308b\u306e\u304b\uff1f\u307e\u3067\u843d\u3068\u3057\u8fbc\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u9867\u5ba2\u8996\u70b9\u306b\u7acb\u305f\u306a\u3051\u308c\u3070\u60f3\u50cf\u3067\u304d\u306a\u3044\u3053\u3068\u3082\u591a\u3044\u3067\u3059\u3002<\/p>\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u307b\u304b\u3001\u591a\u304f\u306e\u610f\u898b\u3092\u96c6\u7d04\u3059\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_05.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2537\" src=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_05-620x130.png\" alt=\"customerjourney_05\" width=\"620\" height=\"130\" srcset=\"https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_05-620x130.png 620w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_05-200x42.png 200w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_05-1024x215.png 1024w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_05-774x162.png 774w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_05.png 1040w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"5%E6%80%9D%E8%80%83%E8%90%BD%E3%81%A8%E3%81%97%E8%BE%BC%E3%81%BF_6%E5%BF%83%E6%83%85%E8%90%BD%E3%81%A8%E3%81%97%E8%BE%BC%E3%81%BF\"><\/span>(5)\u601d\u8003\u843d\u3068\u3057\u8fbc\u307f<br \/>\n(6)\u5fc3\u60c5\u843d\u3068\u3057\u8fbc\u307f<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u300c\u601d\u8003\u300d\u306f\u3001\u610f\u601d\u30fb\u7591\u554f\u30fb\u6c7a\u5b9a\u306b\u95a2\u308f\u308b\u5185\u5bb9\u3067\u3001\u300c\u5fc3\u60c5\u300d\u306f\u3001\u884c\u52d5\u306e\u7d50\u679c\u3001\u5b09\u3057\u3044\u3001\u60b2\u3057\u3044\u3001\u5b89\u5fc3\u3001\u4e0d\u5b89\u3068\u3044\u3063\u305f\u611f\u60c5\u306b\u95a2\u308f\u308b\u5185\u5bb9\u3067\u3059\u3002<\/p>\n<p>\u300c\u5fc3\u60c5\u300d\u306f\u3001\u77e2\u5370\u306a\u3069\u3082\u7528\u3044\u3066\u3001\u9867\u5ba2\u306e\u6c17\u5206\u306e\u4e0a\u4e0b\u3092\u53ef\u8996\u5316\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><a href=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_06.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2538\" src=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_06-620x105.png\" alt=\"customerjourney_06\" width=\"620\" height=\"105\" srcset=\"https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_06-620x105.png 620w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_06-200x34.png 200w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_06-1024x173.png 1024w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_06-774x131.png 774w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_06.png 1040w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"7%E8%AA%B2%E9%A1%8C%E3%81%AE%E6%8A%BD%E5%87%BA\"><\/span>(7)\u8ab2\u984c\u306e\u62bd\u51fa<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u30d5\u30a7\u30fc\u30ba\u3054\u3068\u306eKPI\u3092\u843d\u3068\u3057\u8fbc\u3093\u3067\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u904e\u53bb\u5b9f\u7e3e\u3001\u696d\u754c\u6a19\u6e96\u3092\u4e0b\u56de\u3063\u3066\u3044\u308c\u3070\u3001\u305d\u306e\u30dd\u30a4\u30f3\u30c8\u3067\u306f\u4f55\u304b\u304c\u8db3\u308a\u306a\u3044\u304b\u3001\u8aa4\u3063\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u9855\u5728\u5316\u3057\u3066\u3044\u308b\u4e3b\u306a\u30af\u30ec\u30fc\u30e0\u3084\u3001\u983b\u5ea6\u306e\u9ad8\u3044\u8cea\u554f\u4e8b\u9805\u306a\u3069\u3001\u554f\u984c\u304c\u8d77\u304d\u3066\u3044\u308b\u500b\u6240\u3092\u6d17\u3044\u51fa\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><a href=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_07.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2539\" src=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_07-620x429.png\" alt=\"customerjourney_07\" width=\"620\" height=\"429\" srcset=\"https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_07-620x429.png 620w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_07-200x138.png 200w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_07-1024x709.png 1024w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_07-521x361.png 521w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_07.png 1040w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/a><\/p>\n<p>\u3067\u306f\u3001\u4f5c\u6210\u3057\u305f\u30de\u30c3\u30d7\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3059\u308b\u304b\u3092\u3001\u6b21\u306e\u9805\u3067\u304a\u8a71\u3057\u307e\u3059\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%81%AE%E6%B4%BB%E7%94%A8%E6%96%B9%E6%B3%95\"><\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6d3b\u7528\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u6d3b\u7528\u65b9\u6cd5\u306b\u5236\u9650\u3084\u6c7a\u307e\u308a\u3054\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u81ea\u793e\u306b\u5fc5\u8981\u306a\u691c\u8a0e\u3092\u884c\u3046\u305f\u3081\u306e\u6750\u6599\u3068\u3057\u3066\u5e45\u5e83\u304f\u6d3b\u7528\u3059\u308c\u3070\u826f\u3044\u306e\u3067\u3059\u304c\u3001\u57fa\u672c\u7684\u306b\u306f\u3001\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306e\u767a\u898b\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u6700\u3082\u52b9\u679c\u7684\u306a\u6d3b\u7528\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E3%83%9C%E3%83%88%E3%83%AB%E3%83%8D%E3%83%83%E3%82%AF%E3%81%AE%E7%99%BA%E8%A6%8B%E3%81%AB%E6%B4%BB%E7%94%A8\"><\/span>\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306e\u767a\u898b\u306b\u6d3b\u7528<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u70b9\u306b\u7559\u610f\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u898b\u308b\u3068\u767a\u898b\u3067\u304d\u308b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u5404\u30d5\u30a7\u30fc\u30ba\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3054\u3068\u306e\u300cKPI\u300d<\/li>\n<li>\u5076\u767a\u6027\u306e\u5f37\u3044\u300c\u884c\u52d5\u300d<\/li>\n<li>\u3042\u3044\u307e\u3044\u3055\u306e\u6b8b\u308b\u300c\u601d\u8003\u300d<\/li>\n<li>\u4e00\u6642\u7684\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u300c\u5fc3\u60c5\u300d\u3000\u306a\u3069<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"%E5%90%84%E3%83%95%E3%82%A7%E3%83%BC%E3%82%BA%E3%80%81%E3%82%BF%E3%83%83%E3%83%81%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88%E3%81%94%E3%81%A8%E3%81%AE%E3%80%8CKPI%E3%80%8D\"><\/span>\u5404\u30d5\u30a7\u30fc\u30ba\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3054\u3068\u306e\u300cKPI\u300d<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u5bfe\u76ee\u6a19\u3001\u5bfe\u696d\u754c\u6a19\u6e96\u5024\u3001\u5bfe\u524d\u5e74\u306b\u304a\u3044\u3066\u6e1b\u5c11\u50be\u5411\u306b\u3042\u308b\u30d5\u30a7\u30fc\u30ba\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u62bd\u51fa\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u300c\u30d5\u30a7\u30fc\u30ba\u300d\u3068\u3057\u3066\u8a8d\u8b58\u3057\u3066\u3044\u308b\u306e\u306b\u3001KPI\u304c\u5b58\u5728\u3057\u306a\u3044\u500b\u6240\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f<\/p>\n<p>\u305d\u3053\u306f\u3001\u6307\u6a19\u3092\u5b9a\u3081\u3066\u5bfe\u7b56\u3092\u6253\u3064\u3053\u3068\u3067\u3001\u52b9\u679c\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u540c\u69d8\u306b\u3001\u300c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u300d\u3068\u3057\u3066\u6319\u3052\u3066\u3044\u308b\u306e\u306b\u3001\u80fd\u52d5\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4ed5\u639b\u3051\u3066\u3044\u306a\u3044\u500b\u6240\u3082\u3001\u6307\u6a19\u3092\u5b9a\u3081\u3066\u5bfe\u7b56\u3092\u6253\u3064\u3053\u3068\u3067\u52b9\u679c\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3082\u3063\u305f\u3044\u306a\u3044\u3067\u3059\u3088\u306d\u3002<\/p>\n<h4><span class=\"ez-toc-section\" id=\"%E5%81%B6%E7%99%BA%E6%80%A7%E3%81%AE%E5%BC%B7%E3%81%84%E3%80%8C%E8%A1%8C%E5%8B%95%E3%80%8D\"><\/span>\u5076\u767a\u6027\u306e\u5f37\u3044\u300c\u884c\u52d5\u300d<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u305f\u307e\u305f\u307e\u305d\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u9867\u5ba2\u304c\u6765\u305f\u3001\u3068\u3044\u3046\u500b\u6240\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f\u305d\u306e\u884c\u52d5\u304c\u3001\u81ea\u5206\u9054\u304b\u3089\u306e\u60c5\u5831\u767a\u4fe1\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u306b\u3088\u3063\u3066\u8a98\u767a\u3055\u308c\u305f\u3082\u306e\u3067\u306a\u3044\u306a\u3089\u3001\u5bfe\u7b56\u3092\u6253\u3064\u3053\u3068\u3067\u52b9\u679c\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h4><span class=\"ez-toc-section\" id=\"%E3%81%82%E3%81%84%E3%81%BE%E3%81%84%E3%81%95%E3%81%AE%E6%AE%8B%E3%82%8B%E3%80%8C%E6%80%9D%E8%80%83%E3%80%8D\"><\/span>\u3042\u3044\u307e\u3044\u3055\u306e\u6b8b\u308b\u300c\u601d\u8003\u300d<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u201c\u306a\u3093\u3068\u306a\u304f\u826f\u3055\u305d\u3046\u201d\u3068\u3044\u3046\u500b\u6240\u304c\u306a\u3044\u304b\u63a2\u3057\u307e\u3057\u3087\u3046\u3002\u6c7a\u5b9a\u6253\u3068\u306a\u308b\u60c5\u5831\u3092\u9867\u5ba2\u306b\u4e0e\u3048\u3089\u308c\u3066\u3044\u306a\u3044\u8a3c\u62e0\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5185\u5bb9\u30fb\u624b\u6cd5\u304b\u3001\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5185\u5bb9\u306b\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n<h4><span class=\"ez-toc-section\" id=\"%E4%B8%80%E6%99%82%E7%9A%84%E3%81%A7%E3%81%82%E3%82%8B%E5%8F%AF%E8%83%BD%E6%80%A7%E3%81%8C%E9%AB%98%E3%81%84%E3%80%8C%E5%BF%83%E6%83%85%E3%80%8D\"><\/span>\u4e00\u6642\u7684\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u300c\u5fc3\u60c5\u300d<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3067\u77ac\u9593\u98a8\u901f\u3092\u8d77\u3053\u3059\u72d9\u3044\u306a\u3089\u554f\u984c\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u305f\u307e\u305f\u307e\u8a71\u984c\u306b\u306a\u3063\u305f\u4e88\u671f\u305b\u306c\u5916\u7684\u8981\u56e0\u304c\u3001\u9867\u5ba2\u5fc3\u7406\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u3044\u308b\u500b\u6240\u304c\u3042\u308c\u3070\u3001\u4eca\u5f8c\u3001\u305d\u306e\u5fc3\u60c5\u306f\u9867\u5ba2\u306b\u8d77\u3053\u3089\u306a\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u6642\u3001\u6b21\u306f\u3069\u3046\u3057\u307e\u3059\u304b\uff1f<\/p>\n<p><a href=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_08.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2540\" src=\"https:\/\/medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_08-620x429.png\" alt=\"customerjourney_08\" width=\"620\" height=\"429\" srcset=\"https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_08-620x429.png 620w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_08-200x138.png 200w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_08-1024x709.png 1024w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_08-521x361.png 521w, https:\/\/www.medix-inc.co.jp\/webbu\/wp-content\/uploads\/customerjourney_08.png 1040w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/a><\/p>\n<p>\u3053\u308c\u3089\u306f\u4e00\u4f8b\u3067\u3059\u304c\u3001\u7dcf\u3058\u3066\u8a00\u3048\u3070\u3001\u201c\u30d5\u30a7\u30fc\u30ba\u3054\u3068\u306e\u9867\u5ba2\u306e\u5fc5\u8981\u6027\u306b\u5fdc\u3058\u305f\u60c5\u5831\u3084\u4f53\u9a13\u304c\u3001\u30b8\u30e3\u30b9\u30c8\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63d0\u4f9b\u3067\u304d\u3066\u3044\u308b\u306e\u304b\uff1f\u201d\u3068\u3044\u3046\u8996\u70b9\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u8a55\u4fa1\u3059\u308b\u3068\u3001\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3084\u6539\u5584\u306e\u4f59\u5730\u304c\u767a\u898b\u3067\u304d\u308b\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E8%A7%A3%E6%B1%BA%E7%AD%96%E3%81%AE%E7%AB%8B%E6%A1%88%E3%81%B8%E3%81%AE%E6%B4%BB%E7%94%A8\"><\/span>\u89e3\u6c7a\u7b56\u306e\u7acb\u6848\u3078\u306e\u6d3b\u7528<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u9650\u3089\u308c\u305f\u4e88\u7b97\u3068\u6642\u9593\u306e\u4e2d\u3067\u306f\u3001\u89e3\u6c7a\u7b56\u306b\u3082\u512a\u5148\u9806\u4f4d\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u305d\u308c\u3092\u6c7a\u3081\u308b\u969b\u306b\u3082\u3001\u201c\u3069\u3053\u304b\u3089\u3084\u308c\u3070\u3044\u3044\u306e\u304b\u2026\uff1f\u201d\u3068\u60a9\u3080\u3088\u3046\u3067\u3042\u308c\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u3082\u3068\u306b\u3001\u96e3\u6613\u5ea6\u306e\u4f4e\u3044\u3082\u306e\u304b\u3089\u7740\u624b\u3059\u308b\u3002\u3068\u3044\u3046\u65b9\u6cd5\u3082\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002\uff08\u305d\u306e\u65b9\u304c\u6210\u679c\u3082\u65e9\u304f\u4e0a\u304c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\uff09<\/p>\n<p>\u3053\u3053\u3067\u306f\u3001\u3053\u306e\u89e3\u6c7a\u7b56\u306e\u96e3\u6613\u5ea6\u3092\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u4e0a\u3067\u5224\u65ad\u3059\u308b\u898b\u65b9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u3042\u304f\u307e\u3067\u53c2\u8003\u3067\u3059\u304c\u3001\u982d\u306e\u7247\u9685\u306b\u7f6e\u3044\u3066\u793e\u5185\u3067\u5354\u8b70\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u30de\u30c3\u30d7\u306e\u9805\u76ee\u3054\u3068\u306b\u3001\u96e3\u6613\u5ea6\u306e\u9ad8\u3055\u3092\u4e0d\u7b49\u53f7\u3067\u8868\u3057\u3066\u307f\u307e\u3057\u305f\u3002\u5de6\u304c\u96e3\u6613\u5ea6\u9ad8\u3001\u53f3\u304c\u96e3\u6613\u5ea6\u4f4e\u3067\u3059\u3002<\/p>\n<h4><span class=\"ez-toc-section\" id=\"%E8%A7%A3%E6%B1%BA%E7%AD%96%E9%9B%A3%E6%98%93%E5%BA%A6%E3%81%AE%E7%9B%AE%E5%AE%89\"><\/span>\u89e3\u6c7a\u7b56\u96e3\u6613\u5ea6\u306e\u76ee\u5b89<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>[\u30d5\u30a7\u30fc\u30ba]\u3000\u5f8c\u534a\uff1e\u524d\u534a<\/p>\n<p>\u6c7a\u5b9a\u671f\u306b\u8fd1\u3044\u30d5\u30a7\u30fc\u30ba\u307b\u3069\u3001\u7af6\u5408\u512a\u4f4d\u6027\u306e\u660e\u793a\u3092\u9867\u5ba2\u304c\u6c42\u3081\u308b\u305f\u3081\u3001\u96e3\u6613\u5ea6\u306f\u9ad8\u304f\u306a\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n<p>[\u30c1\u30e3\u30cd\u30eb]\u3000\u30aa\u30d5\u30e9\u30a4\u30f3\uff1e\u30aa\u30f3\u30e9\u30a4\u30f3<\/p>\n<p>\u30aa\u30d5\u30e9\u30a4\u30f3\u306e\u65bd\u7b56\u307b\u3069\u3001\u5bfe\u8c61\u8005\u304c\u4e0d\u7279\u5b9a\u591a\u6570\u5316\u3057\u3066\u3044\u304f\u305f\u3081\u3001\u30ea\u30fc\u30c1\u53ef\u5426\u3092\u4e88\u6e2c\u3057\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>[\u884c\u52d5]\u3000\u5468\u56f2\uff1e\u5358\u72ec<\/p>\n<p>\u9867\u5ba2\u672c\u4eba\u3060\u3051\u3067\u306a\u304f\u5468\u56f2\u306e\u4eba\u304c\u95a2\u308f\u308b\u30b1\u30fc\u30b9\u307b\u3069\u3001\u65bd\u7b56\u304c\u8907\u96d1\u5316\u3057\u3001\u96e3\u6613\u5ea6\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>[\u601d\u8003]\u3000\u4e0d\u5b89\uff1e\u5e0c\u671b\u2267\u7591\u554f<\/p>\n<p>\u5e0c\u671b\u3084\u7591\u554f\u306f\u3001\u53f6\u3046\u30fb\u53f6\u308f\u306a\u3044\u3001\u308f\u304b\u308b\u30fb\u308f\u304b\u3089\u306a\u3044\u306e\u660e\u793a\u3067\u89e3\u6c7a\u3067\u304d\u307e\u3059\u306e\u3067\u96e3\u6613\u5ea6\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e0d\u5b89\u306f\u500b\u4eba\u5dee\u304c\u3042\u308a\u3001\u6642\u671f\u306a\u3069\u3067\u3082\u63fa\u308c\u52d5\u304f\u305f\u3081\u3001\u96e3\u6613\u5ea6\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>[\u5fc3\u60c5]\u3000\u4e0b\u964d\uff1e\u4e0a\u6607<\/p>\n<p>\u6c17\u6301\u3061\u304c\u4e0b\u5411\u304d\u306a\u4eba\u306f\u3001\u884c\u52d5\u610f\u6b32\u3092\u6301\u3061\u306b\u304f\u3044\u72b6\u614b\u3067\u3059\u306e\u3067\u3001\u96e3\u6613\u5ea6\u306f\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3066\u3001\u89e3\u6c7a\u7b56\u3092\u7acb\u6848\u3059\u308b\u306b\u3042\u305f\u3063\u3066\u306f\u3001\u305d\u306e\u65bd\u7b56\u306b\u3088\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304c\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3059\u308b\u306e\u304b\u3092\u793a\u3059\u3001\u300c\u7406\u60f3\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u300d\u3092\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><strong>\u307e\u3068\u3081<\/strong><span 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